DN5F Studio › NeckAlign › Support

NeckAlign Support Center

Application: NeckAlign: Posture Tracker
Developer: DN5F Studio
Support Contact: contact@dn5fstudio.com

Need Assistance or Have Feedback?

We are here to help you get the best posture training experience with NeckAlign. Send us an email and we will get back to you as quickly as possible (typically within 24–48 hours).

contact@dn5fstudio.com
Email Support

Frequently Asked Questions

1. Which headphones are supported by NeckAlign?

NeckAlign uses Apple’s Headphone Motion Tracking technology. The following Apple and Beats headphones with motion sensors are supported:

  • AirPods Pro: All generations (AirPods Pro 1st generation, 2nd generation, 3rd generation or newer)
  • AirPods: 3rd generation or newer
  • AirPods Max: All models
  • Compatible Beats: Beats Fit Pro, Beats Studio Pro, and other Beats models with spatial audio / motion tracking support
2. How does NeckAlign work?
  1. Connect: Put on your compatible AirPods and grant motion permissions when prompted on first launch.
  2. Calibrate: Sit up straight in your ideal, healthy posture and tap Calibrate to establish your baseline.
  3. Train: Start your training session! The app monitors your head tilt continuously in the background.
  4. Correct: If you slouch past your customized limit, you will receive an audio alert directly in your headphones to remind you to straighten up.
3. Why does the app say "Headphones not connected" or motion not detected?
  • Verify AirPods connection: Make sure both earbuds are placed in your ears and actively connected to your iPhone (visible in iOS Control Center).
  • Motion Permission: Open iOS Settings > Privacy & Security > Motion & Fitness and ensure NeckAlign is enabled.
  • Reconnect: Place your AirPods back into the charging case for 5 seconds, then put them back on.
4. Can NeckAlign run in the background while I work or listen to music?

Yes, but an active posture training session must be running.

For NeckAlign to continuously monitor your posture and deliver audio alerts in the background, you must tap Start Session before leaving the app or locking your screen:

  • Free Version: Includes 1 session per day, running for up to 15 minutes.
  • Unlock Pro: Allows unlimited sessions per day, with deep work sessions lasting up to 4 hours each.

While a session is active, you can freely switch to other apps, write code, listen to audio, or lock your phone — subtle audio nudges will sound directly in your AirPods whenever your posture exceeds your configured limit.

5. How do Customizable Sensitivity and Smart Alert Delays work?

You have full control over your training limits:

  • Customizable Sensitivity: Adjust the posture angle threshold to match your personal mobility and comfort level.
  • Smart Alert Delays: Set exactly how many seconds you can remain in a poor position before an alarm triggers. This prevents annoying false alarms when you simply lean down to pick up a pen or check your desk drawer.
6. What is the difference between the Free version and Pro?

NeckAlign is designed so anyone can build better posture habits, with Pro available as a simple one-time payment for extended use:

Free Tier

  • 1 session per day
  • Up to 15 minutes per session
  • Real-time AirPods motion tracking
  • Audio alerts & posture calibration

Pro (Lifetime Unlock) Pro

  • Unlimited sessions per day
  • Up to 4 hours per deep work session
  • No session count restrictions
  • Lifetime access to all future updates

No recurring subscriptions — just a single, one-time payment supporting an indie developer.

7. How do I restore my Pro purchase?

If you reinstalled the app or set up a new iPhone:

  1. Ensure you are signed in with the same Apple ID used to make the purchase.
  2. Open NeckAlign and navigate to the Upgrade / Settings screen.
  3. Tap Restore Purchases. Your purchase will be verified instantly with Apple App Store without charging you again.
8. How is my privacy protected?

100% on-device! NeckAlign does not send any data over the internet. No analytics, no accounts, and no personal data collection. Read our full Privacy Policy for complete details.

Contact Information

If you encounter an issue not addressed above, please email us with your iOS version and device model:

DN5F Studio

Legal Entity: DN5F Studio - Damian Nowak

Email: contact@dn5fstudio.com

Website: https://dn5fstudio.com